Samurai Sword Store

The following customer emails have all been received in the past 4-6 months. 
We try to regularly update this page with new emails from our ever growing list of satisfied customers.
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Thanks for making the Masahiro samurai sword the perfect gift for my dad.  His eyes were wide open when he opened the box and saw the sword.  The price was better
than I would have hoped for on a tight budget but the samurai sword looks to be
worth hundreds more.
What a great birthday it was for him and I wanted to thank you for that
Debra, San Diego
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You guys did it again!  That Bushido sword was everything you said it would be.
Great quality at a really affordable price.  Your company is 3 for 3 with me and
I'm looking forward to that 4th purchase.
Raymond, Florida
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Wow,

I guess you weren't kidding when you said the Cheness swords are a great value!  My $300 Cheness sword appears at first blush to be as strong as my $1,000 plus samurai sword I bought from another website.  I won't make that mistake again.  I'll be buying all of my samurai swords in the future from Samurai Sword Store.

Thanks so much for your help,
Sammy, Massachusetts

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Hi guys,

I just received my Paul Chen sword and it's all that you said it would be.  As a novice first-time collector
I really appreciate your efforts to steer me in the right direction.  I will definately be back for more swords.

Thanks again,
Steve Roberts, Hawaii

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Hi SSS,

My dad loved the gift.  He was totally blown away.  The sword was magnificent
and the fittings are out of this world.  I had no idea I could such a great gift for
only $250.  Thanks for the great service.

Happy in Nevada,
Molly W
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Hi Mark,

My Cheness sword just arrived today and it is absolutely magnficient!  I can't believe the blade.  Your wonderful pictures do not do justice to the quality of the blade and the fittings are out of this world.  I will deftinately be buying more Cheness swords from you and I will probably take your advice and try the Thaitsuki line also.

All the best,
Robert Stanton, FL
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Hello SSS,
I was surprised that you personally wrote an email regarding a delay due to quality control.  I've spent more than several thousand dollars on bladed equipment, and I've never once received a letter letting me know when something would be late.  You've made a favorable impression on me, and I just wanted to write to thank you for taking a personal interest in your customers.  -- J. McNeal

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I'm very pleased with my Jian! Our sifu said the the quality is comparable to a $250.00 priced product. Good materials, nice fit and finish. It was worth the wait to get my hands on this sword. We may be ordering the two handed version for our sifu in the near future. Best, -- P. Delton, Bel-Air CA
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I wanted to email to say thank you for your quick and positive responce to my e-mail more people should be like SSS, your store is on my A-list, heck your store is the a-list. I'm really looking foward to doing business with you in the future.You have a friend in PA. All the best, -- Bob Goetz
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I'd like to thank you for everything you have done, you and your website has given me the best service from any store / online shop that i have ever purchased from.  I even made a request that I did not see and it turns out you had it, not just for me, but up on your site within days, I was floored.  So I thank you again for your hardwork and assistance. -- D. Kunert

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The expedited shipping, maintainence kit, and the fact that you apply the low price guarantee on a item for all customers, not just the ones who contact you, speaks volumes about your committment to your customer base!  In an age in which people are conditioned to have low expectations regarding customer service, it is refreshing to deal with a company that refuses to follow the trend. -- R. Pettiford

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Just wanted to drop a line to say thanks for great service and you were right, she DID love it!  -- G Schippers

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Got the I.F. sword set today, they are well worth the wait!  Thank you for all the pep talks, you helped me make the right decision. I would have no problem buying from you again or suggesting your store to any of my friends. Thank you again!!!! – dooki dunker

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Wow!  What a great offer!  I really appreciate the price beating efforts and I love your swords man! I'll be in touch soon to order more. Thanks!  -- r bham

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Thanks Rick for the quick reply! That was a much faster response than I have gotten from

other sites.  Great knowing there is  REAL person on the other end when buying….lol

Linda Small

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That's great Rick... I appreciate your help and patience with me. -- J Switaj

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Thank you for your response and the info! I shall spend a few days reviewing the pics / descriptions before making a selection and placing my order.  I’m sure I’ll be purchasing from you at this point as no one has given me the type of information that you have pertaining to these swords.  Best Regards, Jack Barnhorn

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The check and the order are in the mail.  Attached is a copy of the letter that accompanies the order.  Thank you again for your great service!  -- M. Pope

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Thanks again for the info and I just placed the order. Once I receive the sword I'm going to post a review on a sword forum I’m on and I'm going to mention you and your great service (and discount), hopefully it will help spotlight you and your online shop. 

Take care, -- D. Chapman

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TYVM Rick! It is great to see that there are still companies that do the little things to make their customers happy. My birthday is in July so look for more orders from me soon Thanks again!    Bill Robbins

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Thank you for your prompt attention to my low price guarantee inquiry. This is truly an indicator of superior customer service!  I have ordered the Bushido katana we discussed, and look forward to its arrival. You guys are my first stop for future sword purchases, and you can count on my word of mouth in recommending your site to prospective customers. 

Regards, Mark Chuppara

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Your level of service stands out and distinguishes you from the pack.  Greg Richards.   

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I wanted to extend my appreciation to The Samurai Swords Store for its patience and perseverance in making sure my individual order was meet with satisfaction. My first shipment found a defect which was no fault of SSS, and the response from SSS was outstanding in meeting my request for an exchange. The new sword has arrives and by all visible accounts is in perfect order. You have my sincerest thanks for both making sure I was satisfied with my order and for enduring my constant barrage of requests for updates during the exchange process. I look forward to doing business with you again soon!  Trisha Doorley

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