Guarantee/Returns/Cancellations
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. We want you to be 100% happy with your sword!

If you need to return something, please send an email to SamuraiSwordStore@Hotmail.com  within 5 days of receiving your order for authorization on a return. Please do NOT send any item back without first contacting us for an authorization number and the proper shipping address or you will be charged for an additional shipping expense to route the package from our corporate office to our warehouse.

We ship out of multiple fulfillment centers and most items should NOT be sent back to our corporate offices in Birmingham. We will accept authorized returns (minus shipping) if we are contacted within 5 days of your order arrival as long as the items are unused and in the original packaging.

We do not accept returns if our office is not contacted within 5 days of delivery.

Please note:  all items must have arrived back at our warehouse within 30 days of your order delivery or we cannot accept the return.

There will be a 15% restocking fee for all returns. If the item is defective we will gladly replace it, however if it is simply returned for a refund it will be subject to the 15% processing fee to cover our shipping and merchant processing costs which we are charged on both the initial purchase and again when we grant a refund.  If there is a problem with your sword we MUST be contacted within 5 days of your receipt of the sword for it to be exchanged. If you contact us after that date you may not be able to return a damaged sword.

Please note: MINOR imperfections are on almost ALL swords as most swords are hand made and come from the forges in Asia. MINOR imperfections are NOT considered damaged swords and will be subject to 15% restocking fees if returned due to a minor imperfection.

Damaged swords are swords that arrive with a chiped  or bent blade or scratches and chips on the saya. (As infrequent as that is it does occur on occasion and we will exchange the sword for you in the event that it does).

Please note there is a 15% fee on any Thaitsuki order placed that are later cancelled as these orders are prepaid by us directly to the forge in Thailand. We are charged a 15% restocking fee by the forge and we must pass them along for any cancelled orders that we have already placed with the forge.

We do not remburse for return shipping or customs charges on international returns. We will be happy to issue a refund for the cost of the defective item but the buyer is respnsable for all associated shipping and customs fee's to return the item.

There is a 10% cancellation fee for orders cancelled after being placed to cover our processing costs. Our system is automated and orders are placed immediately with upon being received. If you "replace" your original order with another order of comparable value we will waive the 10% processing fee.

Your satisfaction is critical to us -- we insist that you be  pleased with everything you order from us
at The Samurai Sword Store.