The Samurai Sword Store


IMPERIAL FORGE	THAITSUKI NIHONTO	PAUL CHEN	IMPERIAL ARMORY




	we try to maintain the most current stock possible from the contributing companies...sometimes we have merchandise not pictured on the website; however is there is something you're looking for, but can't find it, please contact us, and we’ll be happy to help. Do I have a minimum order amount? NO! Our prices are low and we are confident that our products will sell. Wholesale purchases do not require a minimum order amount – so just get what you want, and we’ll do the rest! Are the prices right? YES! Even though we try to maintain a steady organized price list, the cost of materials change from time to time, and as a result, our prices may change without notice. If you have any questions please feel free to email us and ask one of our qualified salespeople. If one of the prices changes, you will be billed for the price of the merchandise the date your order was placed. How is shipping handled? All the merchandise is sold freight on board (FOB) Florida. All orders will require a signature upon delivery. All orders are shipped in the order in which they were received, except in cases when you, the customer, requests a faster form of shipping. If there are any special requests such as inside delivery, residential delivery, telephone notification before delivery, re-delivery, etc., these may involve additional freight charges (if you have any questions or special requests, feel free to ask any of our knowledgeable salespeople when placing your order). Shipments to the United States (except Alaska, Hawaii and P.O. Box) under 300lbs will be sent by U.P.S. Ground, unless you, the customer, request another method. The email address you give when placing your order, will be automatically emailed by U.P.S. with your package details as soon as your merchandise is sent. In the case of shipments weighing over 300lbs. (unless you specify otherwise), we will choose a carrier that will provide both a great service and a competitive price that will save you time and money. What if the item I want is on backorder? Due to the nature of the products we sell here at the Samurai Sword Store for various reasons, the products may be held up for various reasons beyond our control and without notice. If this is the case, we will place the out-of-stock item (or items) immediately and automatically on backorder (unless you indicate otherwise) until that item (or items) arrives. All other in-stock items will be shipped immediately to you (unless you request otherwise). In an effort to keep your shipping cost down, all backorders totaling less than $50 will be held to ship with subsequent orders for a period of 60 days and then cancelled after that if we have not received notification from you to do differently. You may make any prior arrangements or requests with the salesperson when ordering the products. What happens if my merchandise is damaged when it arrives? We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage: If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it. Please keep the original shipping carton and all packing materials. Notify us immediately (within 7 days of receiving goods) so that we can begin the claims process. We are not responsible for damage that may incur to the product while shipping from us to you or its return from you to us. To avoid this, we encourage you to use sufficient packaging; most of our items come to you in a shelf display box that will not withstand the rigors of shipping, so please double box your returns. If I have a return, what do I need to do? Customer service and satisfaction are important to us. We believe in our products, and want to assure you that there will be no problems, so in keeping with this, we warranty all of our products against manufacturer’s defects for a period of 30 days from your date of purchase from us (we extend this guarantee to you, our customer only). All claims due to mis-ships, short ships, received defective, etc. must be made within 7 days of receipt of merchandise. Please call us for authorization and the return shipping instructions, we will be glad to assist you. All unwanted items may also be returned (at your expense), and you will incur a 10% restock fee. They must be in original condition, packaging, and received within 30 days of the date of purchase (discontinued items may not be returned). Please call for authorization and we will be glad to assist you in any way possible. Please allow up to 30 days for the processing of your return, at which time, upon your direction, we’ll either issue a refund, store credit or replace the item. I love the merchandise! Now how do I pay?** Great! We are happy to have you as our customer! Therefore, we try to make it as easy as possible for you to shop with us, and for your convenience, we offer multiple forms of payment. We accept all major credit cards via PayPal, as well as Western Union, Money Gram, Money Order, Personal Check and Company Check.


HOME	ABOUT US	LINKS	CONTACT US	F.A.Q.